User reports indicate no current problems at Virgin Media. Offers available to new broadband and new TV customers only. In some cases, it might be possible to cancel your Virgin Media service without paying an early cancellation fee. Virgin TV 360. TV box - 15 mins. With average download speeds of 132Mbps, our M125 Fibre Broadband is one of our cheaper options. Take a look at how our speeds compare to our competitors’ fastest median download speeds. Availability of services from other major UK ISPs will differ from Virgin Media’s services. All the big providers took part in Black Friday sales last year, from Virgin Media, Sky, Vodafone and BT with half-price packages and free perks thrown in, like 12. Broadband, TV and landline. The best way to contact Virgin Media to cancel is over the phone. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. your cable modem or your Airtime plan) provided by Virgin Media Limited or any other member of the Virgin Media group (“Virgin Media” or “we”) in connection with your Virgin Media services (broadband, telephone,. All our services will be set up so, once you’re in your. Reliability: 99. Clear basket. No setup fee is available on all bundles, broadband & phone, and broadband only packages. At present around 14. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along. Good offers for new customers. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Step 5 If you believe that a fraudster may have ordered Virgin Media goods or services using your details, or a Virgin Media/Virgin Mobile account has been set up in your name without your permission,. Some things you can do are: View your current and previous bills. )To make your experience smoother and easier, our Virgin Mobile app and Virgin Media app and have joined forces to become the all-in-one My Virgin Media app. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. All plans offer unlimited broadband with speeds between 500Mbps and 2,000Mbps. We do broadband. At the time of writing (June 2023), an entry level M50 broadband deal is £38 per month for 18 months. Over 400 servers in the UK and over 5,500 worldwide. Plus, you can complain and apply for compensation if the issues are ongoing. From next week, Virgin Media O2 is starting to increase upload speeds for even more of its broadband customers at no extra cost, offering them extra value from their broadband services. This was below the UK average of 83% across all broadband providers. Tech, Gadgets & Electrical Goods Forums. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Media has roughly 3. 33 a day and you’ve been paid £830. (FTTP) services. Then it's out with the old and in with the new! Once your services are all setup you're ready to sit back and enjoy the power of Broadband, TV and Virgin Phone! Step 3: Cancel your old services. Virgin Media is a telecommunications company from England, founded in 2007, which provides telephone, television and internet services in the United Kingdom. The fastest download speed available to most customers on BT will be 67Mb fibre using a regular telephone line. These phone numbers work for people in the UK only. Simply register up to five of your devices with this free streaming service and you can watch Virgin TV on two devices at the same time, wherever there’s WiFi or mobile internet connection in the UK. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. (Virgin Media) Virgin Media’s mega volt bundle is discounted by £15. Best VPNs for Virgin Media. In our Broadband Survey, it scored an acceptable 70. Customer score. Don't waste your time trying to cancel your services even your contract ended via phone or sms or chat. Virgin Media's M350 service goes up to a massive 362Mbps, while smaller providers like Gigaclear can even reach download speeds of 900Mbps. We’ve taken a closer look at what Virgin Media is offering with. Virgin Media services are only available in eligible Virgin Media network areas. However, 30-day rolling contracts come with an upfront fee of £45. VirginMedia. 1 technology, is designed to power the next-generation of connected devices – including modern. By pairing your landline and broadband together, you can often get a better deal and make your life easier by having one provider for both services. Free Virgin Media Hub 5 Wi-Fi router. It's also worth noting that it's one of the pricier providers out there, so you may be able to find an alternative from a company like TalkTalk or Plusnet that includes a phone line, but actually costs less. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. Virgin Media has a rating of 1. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Richard Hart last updated 2 November 2023 A comparison and run down of some of the best Virgin broadband deals and packages. If you are, you’ll continue to be charged £12. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. Customers in certain areas can subscribe to its fastest deal, Gig1, which has an average speed of over 1Gbps (1,000Mbps). Your friend must keep their Virgin Media service beyond the 30-day cancellation date for you to be eligible for a reward. WiFi Pods and Boosters. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Gig1 Fibre Broadband (average download speed 1130Mbps). If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Networking and WiFi. In comparison, Virgin offers 50Mbps, 100Mbps, 200Mbps, 350Mbps, 500Mbps and its top speed of 1130Mbps (which it refers to as Gig1), meaning it is still faster than BT. Virgin Media is the third largest player in that market with a share of 20 percent of subscribers. Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Decent speeds for everyday use. Virgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. Virgin Media also edges out BT when it comes to contract length. All our deals are unlimited broadband packages - download and stream what you like. 01 EDT. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. See how we scored Best in test. If you’re looking for reliable and ultrafast fibre, this Virgin Media broadband package is good value on an 18 month contract. Access your bills, diagnose faults and manage your package. The cheapest broadband deals with the fastest internet. The great news is that Virgin Media services are available in a number of countries outside Ireland, including the UK and the United States. Unlike some, we won’t charge you a bean extra to keep your equipment and services in tip-top condition. Early Disconnection Fees- PAYM & SIM Only Contract. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. You might also need to change it if your current package isn’t available at your new address. It probably should have done more testing, since the Hub 4 cannot deliver broadband at 1130Mbps thanks to neither conforming to the latest WiFi 6 standard, nor having any ethernet ports. Broadband providers that let you add TV to your tariff include Sky, Virgin Media, BT, TalkTalk and NOW. ie. com. Further exclusions & legal stuff apply. Poor speeds far below what was advertised. This includes customers joining Virgin Media for the first time, existing customers adding a new broadband or fixed line service or an existing customer moving to new. All our deals are unlimited broadband. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Terms and Conditions – PAYG Mobile. You can pay your Virgin Media bill several ways: We’ll check to see if you’re still eligible for our Essential broadband packages every 12 months and notify you of the outcome of the eligibility check. It's less widely available than some other providers, at 52% national coverage compared to 97% of the. DUBLIN, Ireland, September 19, 2023--Virgin Media Ireland is working with Blue Planet, a division of Ciena (NYSE:CIEN), to support the company’s three-year move to a full fibre network, and. A free WiFi Hub 3. Virgin Media tweeted at 5. TV packages. Virgin Media does not come cheap, but sits in broadly the same price bracket as Sky and BT. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. NordVPN: Our #1 pick for Virgin Media customers. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Date of. Landline packages. g. You can easily connect 10+ devices at the same time. Virgin Media M50: 54Mbps avg. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M125 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. Virgin Media O2 is getting into the Christmas spirit early by handing out free broadband speed boosts to thousands of its customers. Virgin Media mega volt bundle: Was £85 per month, now £70 per month, Virginmedia. . Virgin Media customer service number. Virgin Media ranks 20th, with 77% of speed test results above 50 Mbps. Virgin Media billing and payments help and support. “ Have had virgin broadband for 18/12. Free downloads are available to all new and existing customers. Here’s what you need to know: Great, affordable prices. It has not so far given any. Check your service status; home. Up to 3 WiFi Pods if needed. 1800 941 114. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. O2 have a team dedicated. EE vs Virgin Media: average broadband speeds. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. £8p/m extra or included with Gig1 or Volt. Find the Broadband Best Offer for Your Home. Tap the App. You can also visit an O2 store. A. Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. After finally giving notice, my husband suddenly starting received daily missed calls. TV. Use the free Virgin TV Go streaming service anywhere there’s internet connection in the UK, including at home – all our broadband packages are designed for smooth streaming. It’s official! Virgin Media broadband comes with 99. Excludes broadband faults and broadband network outages. Sign up today: 3. Broadband and sim – Also known as our Volt bundles – get Virgin Media Broadband and an O2 sim, with double the speed and data thanks to Volt benefits Broadband for low-income families – Get broadband from £12. And we are also Ireland’s best broadband, as awarded by Umlaut Best in Test 2023. 25pm: "Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. It can take 5 to 10 minutes to restart. K. TV 360 and home phone not currently available in 2022/23 network expansion areas. See your balance and make quick payments. Keep everyone online . Ultrafast is an internet speed between 100. 10GB boosted to 20GB) Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay. The legal stuff . Virgin Media broadband M250 Fibre broadband. Empowers digital innovation for education in thousands of schools. ie provides answers to all your broadband, TV and Home Phone questions here. I managed to find this number for myself (I had tried 150 from my Virgin phone) but had to sit through so many options - choose this, pick that - and then finally get through to be told the current wait time was 110 minutes was enough to almost consign the phone to the front garden via the window. Mon - Fri 9am to 6pm Billing and Sales. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Cut down your bills by comparing the best broadband and phone deals from Virgin Media. Remove any unwanted software that may have been installed. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. Virgin Media’s Essential broadband has a speed of 15Mbps and a fixed price of £15 per month. Virgin Media is part of NTL:Telewest. Customers across the country were reporting a complete failure of their broadband service for. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. Reliable connection. 88) / 12 = £33. Step 2: Get connected. We deliver our broadband via a dedicated fibre cable, so there’s no need for a phone line when installing our broadband. See full list on techradar. Virgin Media help and support. From a Virgin mobile phone or landline: 150. Service 53. 1Gb Broadband + Loaded TV. These are arrival timeslots. 2. Available with M50 broadband or faster. Stream box and remote remain property of Virgin Media. The boost will see the average upload speed for Virgin Media’s M500 service increase from 36Mbps to 52Mbps, with the average upload speed for Gig 1. Compare all broadband deals. 2023-09-10 13:33:08. This promotion means you won’t pay the usual setup fee of £35. Virgin Media services are only available in eligible Virgin Media network areas. At least 30Mbps download speeds in every room or £100 one-off credit. 50 a month. Available with M50 broadband or faster. 1Gb. You can also make your payment on the phone - and you don't even need to talk anyone! Just call our dedicated payment service on 0800 064 3777. Step 2: Order your Virgin Media Broadband service. Fibre broadband. The Internet Service Provider (ISP), has just announced the launch of new technology that is fully capable of. Its impossible; they will transfer you some other team after 1 hour waiting then the call will drop of after another 30min (3rd time happening) I spent many hours for nothing. In general, 10Mbps per person is a minimum benchmark, 20-30Mbps is better, 50Mbps is best, and. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. + Virgin Phone line for £17. Compare broadband. No, you can keep using the same phone you’ve always used. In June 2016, BT increased its monthly service fees for ex-broadband customers from £1. This promotion means you won’t pay the usual setup fee of £35. We deliver our broadband via a dedicated fibre cable, so there’s no need for a phone line when installing our broadband. Virgin Media was the one of the first providers to create a broadband social tariff in 2020 and has consistently provided support to vulnerable customers and those struggling to afford connectivity. If your service doesn’t start on the agreed date, or if your engineer appointment is missed, your provider will pay compensation automatically – meaning you don’t need to take any action to receive the compensation. Billing and payments. That means you can stream, game, browse and keep your smart speakers connected without worry of fair. Check which Hub you’ve got and then pick the test you need. Virgin Media Broadband pros and cons. Virgin Fibre Areas only. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. Virgin Mobile package. If you have both Virgin Media broadband and TV in a bundle, it's double trouble. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 1 Kudo. Since having Virgin Media installed the Internet keeps disconnecting. Welcome to Virgin Media. Includes a 30-day money-back guarantee so you can try it risk-free. for the second time in a day. Virgin Media Price Guides. service agreement for Virgin Media Television, Virgin Broadband and Virgin Phone services These terms and conditions set out the between (1) you (‘agreement ’ you or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘we’ or ‘our’); us’, ‘ and (3. The M250 plan will be especially useful if you’re downloading a lot of content, playing online games competitively and. Registered in England with number 02591237. An outage on Virgin Media’s broadband services can leave many people disconnected. Available with M50 broadband or faster. However, although the company. 2% satisfaction. Its Gigabit fibre broadband can deliver an average download speed of 1,130 Mbps, which is the fastest in the UK. 8 Virgin Media discount codes for November 2023. Broadband, TV and Landline offers. Exclusive benefits of being a Virgin Media O2 Volt customer include: A broadband speed boost to the next tier available (e. Further exclusions & legal stuff apply. Please enter the email address you used when opening a Virgin Media account, or the username you created when registering for My Virgin Media. We've reviewed all popular broadband providers including BT, Sky and Virgin to help you save money and find the best broadband provider for you. Compare the best Virgin Media deals for November 2023. Virgin Media’s Twitter account acknowledged the early morning disruption several hours after it began, posting responses stating “We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. If you’ve got a quick question, you can use our Virtual Assistant service. At Virgin Media, we offer a range of broadband speeds and packages, from our M125 fibre broadband, to our fastest Gig1 Fibre broadband, which provides average download speeds of 1,130Mbps (the most widely available gigabit broadband in the UK). Virgin Media’s Stream is a pocket-sized all-in-one streaming box that supports live channels, subscription streaming services, free video apps and music apps. Sky vs Virgin: broadband customer service. Not a customer? Talk to us about joining: 1800 940070. Virgin Media services are only available in eligible Virgin Media network areas. If you’ve got a quick question, you can use our Virtual Assistant service. €15 a month for 24 months, €34 thereafter. Estimates suggest that only around 60% of properties in the UK can access Virgin Media's broadband packages. Excludes broadband faults and broadband network outages. My Virgin Media makes managing your account easier with all your information in one place. 1 service and now it also has a XGS-PON footprint it is really no surprise that the operator who for a long time has used the fastest major broadband provider tagline. At least 30Mbps download speeds in every room or £100 one-off credit. We’re pretty good at. Perfect for unlimited superfast streaming and browsing. Broadband providers Contact Virgin Media. Subject to paragraph 35 (exclusions), Virgin Media shall credit a customer if it does not activate a fixed line or broadband service by 23. 3. Broadband & Phone. No setup fee. If you have any queries or comments about this privacy notice, please write to Data. Daniel Somogyi from Dorset, who pays Virgin Media £100 a month for his home package, says he suffered the same fate and that the whole episode caused him “a great deal of anxiety and. Virgin media expect me to pay £8 a month for booster boxes, I have declined this as I am already paying for a service that I am not receiving. Sky’s 145Mbps is available for £30 per month for 18 months. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. Landline packages. The so called "fibre-optic broadband" is more accurately referred to as "cable broadband" because at both ends (home and head end), termination is by means of coaxial copper cable. Discover more about Virgin Media O2 . co. If you want to discuss your O2 mobile products, you can contact your O2 customer service team. “Early disconnection fees include cancelling services mid-contract to move to a new address not served by Virgin Media,” it says. Compare our best 350Mb broadband deals and packages in 2022. Virgin Media engineer installation. Reset Hub password. Mon - Fri 9am to 6pm. Speed. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. Broadband; Buy Broadband; Upgrade your existing broadband; Broadband Speed Test; Packages. 25 a month. ie. If that doesn’t do the job, we’ll send you up to a total of 3. Check which Hub you’ve got and then pick the test you need. 4. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. Wed 23 Aug 2023 19. You can also end your contract by writing a letter and. The only serious rival that's available right now is the Sky Glass, a streaming TV loaded with Sky's interface as well as quick access to on-demand content and live channels. Virgin Media change your package help and support. Changes to Virgin Media prices 2023. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Choose broadband and phone or broadband only deals from the wide range of monthly broadband contracts. Check availability Check availability . Most Virgin Media deals on contracts of 12 months or more come with a £35 activation fee. Our M250 Fibre Broadband is more powerful than standard 200Mb broadband (its average download speed is faster by 64Mbps). Hub 3, Hub 2, Hub 2ac and Hub 1 - Test broadband speedThis promotion means you won’t pay the usual setup fee of £35. Your engineer will arrive at your chosen time on your chosen day. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. Sky superfast broadband slashed to new low price. 4 and A. Ofcom said it was concerned about the number of complaints from customers saying it was difficult to leave Virgin Media, which has about 6 million broadband and pay-TV users and is a part of the. Whether you’ve already decided to cancel and want to know how to do it, you’re cancelling because you’re moving and our services aren’t available at your new address, or you’ve already booked your cancellation and need the next steps, here’s everything you need to know. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Choose. Each service has a minimum contract length that’s shown in your basket. Virgin Media services are only available in eligible Virgin Media network areas. Virgin Media pricing. This is far cheaper for this speed compared to the likes of Sky, Virgin Media and BT, who charge £28-30 per month for similar packages. Further exclusions & legal stuff apply. 50 a month for Essential broadband, or £20 a month for Essential broadband plus. deals. Advertised Speed: 5 Mbps Expected Speed Range: 5 Mbps. Broadband & sim deals. £0. For over 20 years, Virgin Media Business has helped small, medium and large sized businesses across sectors to:. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. If you think you’ve used the incorrect bank account details when paying via bank transfer. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. It usually takes from 30 minutes to 2 hours for an engineer to set up your services, depending on your home. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to access the benefits of Virgin Media. Cable. Virgin Media has roughly 3. And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch. Once raised, you can view and manage complaints via our online tracker service in your My Virgin Media account 👉 Virgin Media makes managing your account easier with all your information in one place. If you have spoken to someone that you know believe to be fraudulent and have been asked to install computer software, here are some simple checks you can carry out: Run a virus check on your computer. Our , which you can add anytime, start from £2. 2023-09-14 21:07:08. TV 360 and home phone not currently available in 2022/23 network expansion areas. If you can get Quickstart, you can choose one of two delivery options. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. The Virgin Media customer service line is the first point of contact for all queries, including technical support and complaints. For more information, select the type of broadband service you're planning to switch to on NOW: Brilliant Broadband. £5. 18 month minimum term. Customer service. In a single year our connectivity: Supports 708 million credit and debit card transactions. service agreement for Virgin Media television, Virgin Broadband and Virgin Phone services These terms and conditions set out the agreement between (1) you (‘you’ or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘us’, ‘we’ or ‘our’); and (3) Virgin. Up to 3 WiFi Pods if needed. Everything you need is posted to you. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Media services are only available in eligible Virgin Media network areas. Virgin Media customers can access multiple plans that combine TV with broadband. The plan has no fixed-term contract length and. After that, you’ll have to subscribe to BT's Premium Mail service to retain access. View Deal. Virgin Media cable broadband is a separate fibre-optic network run by Virgin. Essential Broadband Plus customers will also have the option to add Virgin Media O2’s latest entertainment product, Stream, for an upfront, one-off fee of just £20 – saving 42% on the normal £35 charge. There are five main perks you get for being a Virgin Media and O2 customer: 1. The new Stream box will connect wirelessly to the internet. £5 per month* (except Ultimate Oomph and Gig1 customers, where it is included for no additional monthly charge). If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Working hard to help connect the nation, shop our offers and order online. Broadband, TV and phone deals Broadband, TV, phone and SIM deals Broadband and phone deals TV and. What do the colours mean? Yellow. Available with M50 broadband or faster. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. Stream from Virgin Media. Plus get help on things like wayleave & access agreements. 93% average network uptime [based on measurements from customers’ Hubs across the Virgin Media network, July 2022-December 2022] Priority: Priority is an O₂ service. Alongside double mobile data and roaming in 75 countries, new and existing customers who take a Virgin Media broadband service and an eligible O2 Pay Monthly plan will receive a. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. Virgin Media's ultrafast broadband packages combine high-speed. My Virgin Media App is the easiest way to manage your Virgin Media account on the go. Your My Virgin Media account gives you the access you need to manage your products, pay your bills and get support, making things so much simpler!.